On-Call Support
TSG Ireland can supply on-call support, or alternatively, work to a service agreement. There are different contract types to choose from, depending on your specific requirements. These range from basic workday help desk support, to an all-inclusive 24/7 service agreement.
Comprehensive Contracts
Comprehensive contracts cover all travelling, labour, parts and materials to maintain the equipment in good working order throughout the contract period, providing any necessary repairs required due to wear and tear. Contract customers enjoy priority service in the event of a call out, with agreed attendance and fixed times written into the contract. Preventative maintenance visits are covered under the terms of our standard service contract and include a full functionality test, combined with a complete measure testing and calibration service. Note: excludes payment of Weights & Measures inspection fees where appropriate
Non-Comprehensive Contracts
Non-Comprehensive contracts are especially for those customers who prefer not to have a comprehensive contract in place – TSG is able to offer scheduled preventive maintenance and calibration visits, as well as a priority level of service in the event of an emergency repair call out.
Note: all visits are charged in accordance with our normal scale of non-comprehensive contract rates.