EV Charge Point Service & Maintenance

The Government has introduced new regulations for public charging points, establishing a reliability standard of 99% for rapid chargers. These rules, outlined in the Public Charge Point Regulations 2023 as specified by the Secretary of State, represent a significant shift in the UK’s charging infrastructure. The primary goals are to enhance the charging experience for EV drivers and to encourage the adoption of electric mobility. With a growing focus on sustainability and emissions reduction, this mandate aims to facilitate a seamless transition to a cleaner and more energy-efficient transportation system.

Building public confidence will heavily rely on the reliability of the charging network, with new legislation requiring a 99% reliability rate across a Charge Point Operator’s (CPO’s) network each calendar year. To ensure compliance with this 99% standard, CPOs are obligated to submit quarterly reports to the Secretary of State, detailing the reliability of their charge points and the types of support requested by users.
Public charging areas will undoubtedly benefit from a thorough Planned Preventive Maintenance (PPM) strategy, ensuring that the chargers are kept in excellent condition at all times.

Dependability: Breakdowns can be inconvenient and costly, potentially harming a site’s reputation. Implementing a TSG PPM strategy ensures EV chargers operate reliably, preventing failures and maximising uptime. This approach keeps charging stations fully operational while cutting replacement costs and reducing wear and tear.

Longevity: TSG’s PPM is the most effective way for businesses to extend the lifespan of their EV chargers and prevent premature degradation. It identifies key performance indicators that help site owners evaluate the chargers’ availability, reliability, functionality and maintenance expenses. By recognising potential issues before failures occur, operators can better budget for repairs and replacements.

Protection: Properly maintained EV charging equipment mitigates safety risks for both staff and customers. TSG’s PPM reduces the likelihood of accidents by conducting regular inspections of the power supply, connectors, charging cables and enclosures, helping to identify any defects that could pose health hazards.

Efficiency: TSG’s PPM minimises the risk of unexpected failures that can lead to charger downtime and lost business. Identifying and addressing deterioration of the charging units ensures that they will continue to function efficiently, reducing the need for unplanned repairs and contributing to a consistent recharging process.

Goodwill: Customer satisfaction is crucial for any energy retailer’s success. Customers expect a smooth recharging experience, clean facilities, and reliable service; failing to meet these expectations can harm loyalty. Regular maintenance by TSG ensures chargers operate efficiently, connectors remain clean, and facilities are well-kept. A well-maintained operation enhances the customer experience and keeps the business competitive.

Compliance: Regular charge station maintenance helps site owners remain compliant with the new regulations for public charging, health, safety and environmental protocol, operate efficiently, avoid possible penalties and safeguard the business’s reputation.