On-Call Support

TSG can supply on-call support, or alternatively, work to a service agreement. There are different contract types to choose from, depending on your specific requirements. These range from basic workday help desk support, to an all-inclusive 24/7 service agreement.

Service and maintenance

Comprehensive Contracts

Comprehensive contracts cover all travelling, labour, parts and materials to maintain the equipment in good working order throughout the contract period, providing any necessary repairs required due to wear and tear. Contract customers enjoy priority service in the event of a call out, with agreed attendance and fixed times written into the contract. Preventative maintenance visits are covered under the terms of our standard service contract and include a full functionality test, combined with a complete measure testing and calibration service. Note: excludes payment of Weights & Measures inspection fees where appropriate.

TSG Fleet Engineer

Non-Comprehensive Contracts

Non-Comprehensive contracts are especially for those customers who prefer not to have a comprehensive contract in place – TSG is able to offer scheduled preventive maintenance and calibration visits, as well as a priority level of service in the event of an emergency repair call out.
Note: all visits are charged in accordance with our normal scale of non-comprehensive contract rates.

EV Charge Point Service and Maintenance

Effective preventative maintenance management on EV charge stations is critical to operational success. Consequently, TSG has developed a customised service and maintenance programme to cover EV charging solutions and electrical infrastructure throughout the year.

TSG’s team of specialists is available to provide support, report faults, discuss issues, and offer technical advice related to EV charging equipment. For larger clients with more intricate requirements, we can assign a dedicated key account manager who will manage their service and maintenance schedule and advise on necessary system and equipment upgrades.

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