Safe. Smart. Secure.
Even just a few years ago, writing about the demise of cash would have seemed unthinkable. Cash is king – or so the saying goes, but not in today’s fast-paced world, customers are now demanding quick, effective and secure ways to buy goods and then go about their day. Time is of a premium to many busy shoppers, so long queues and waiting for change are not an option.
Customers have been using credit and debit cards for some time – but the introduction of contactless technology really made a difference. Initially, consumers were hesitant but the pandemic shifted public perception and contactless was considered the safest way to pay. Now, with the current transaction limit sitting at £100, its popularity has exploded.
Providing more checkout options can boost customer satisfaction and reduce wait time, one such option is the self-checkout. The self-service checkouts take up less space and can handle more customers than the standard counter service. With a focus on speed, convenience and simplicity, this automated shopping experience will drive repeat sales and increase customer loyalty.
Outdoor payment terminals (OPTs) are unattended payment facilities that provide customers with secure self-service transaction options, using contact or contactless payment methods. OPTs are the perfect solution for unmanned stations or for high-traffic sites where customers want to refuel on the move.
While such technology will require significant investment in terms of time and money, it is imperative for fuel retailers to provide a range of popular payment facilities to satisfy consumer demand and keep pace with the competition.
